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Terms and Conditions

(last updated September 25, 2026)

Zatlas OS, S.A. de C.V. (hereinafter, “Zatlas”) makes available to Users these Terms and Conditions, which shall govern the legal relationships between Users and Zatlas regarding the use of the Platform and the Services. Accordingly, before contracting with Zatlas or accessing its Platform, you must read these Terms and Conditions carefully.

These Terms and Conditions do not affect any of the User’s rights; however, it is important that the User understand that, by using the Platform and the Services offered on it, the User expressly consents to these Terms and Conditions and, therefore, enters into a binding agreement with Zatlas.

These Terms and Conditions shall apply to, and be binding on, only those Users located within the territory of Mexico.

Zatlas reserves the right to amend these Terms and Conditions, in whole or in part, at any time. Therefore, in order to know the Terms and Conditions in force, the User must review and consult them before accessing the Platform or contracting with Zatlas. Access to and use of the Platform means that the User consents to and agrees with the Terms and Conditions in force at that time.

I.- GLOSSARY

For the purposes of these Terms and Conditions, the following terms, whether used in the plural or the singular, shall mean:

a) Business Partner or Client: by way of example and not limitation, hotels, metasearch companies for accommodation bookings and, in general, companies engaged in the lodging or accommodation business.

b) Electronic Commerce: includes, by way of example and not limitation, the sending, receipt, transmission and storage of data messages by electronic means in accordance with applicable law, such as the Commercial Code (Código de Comercio) and the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).

c) Account or Access Account: the profile created by the User on the Platform in order to access and use the Services.

d) Zatlas: Zatlas OS, S.A. de C.V.

e) Payment Gateway: the services that allow Users to make payments by electronic means using technology platforms.

f) Order or Request: the services requested by the User.

g) Platform or Software: software owned by Zatlas that is integrated into the mobile application, Top-Level Domain (TLD) extensions and/or any website or web page of its Business Partners.

h) Promotion(s): any offer or advertising campaign carried out by Zatlas through which certain benefits are offered to Users. Promotions shall be subject to the specific terms and conditions that Zatlas establishes for that purpose.

i) Receipt: the electronic voucher generated by the Platform for each Transaction.

j) Registrations and Trademarks: the Platform, including its structure, operation, design, interfaces, databases, text, digital content, images and all graphic elements that make it up, HTML tags (meta-tags), registrations, patents, copyrights, trade names, trademarks, trade secrets, industrial improvements and, in general, any other industrial and intellectual property rights registered in favor of Zatlas or any of its subsidiaries or affiliates, or that are in any way related to the Platform.

k) Services: the functionality provided by Zatlas through the Platform to, among other things, automate reservation-management processes and maximize the earnings of its Business Partners.

l) Website: https://www.zatlas.com/

m) Transaction or Reservation: the commercial transaction that a Business Partner’s customer carries out on the Platform to book accommodation or lodging.

n) User: any person who uses the Platform, whether to browse or to use the Services, or who uses Zatlas’s website, as applicable.

II.- INFORMATION ABOUT ZATLAS.

The Platform is operated by Zatlas, whose address is Avenida Paseo de las Palmas 830, interior 402, Colonia Lomas de Chapultepec, Alcaldía Miguel Hidalgo, C.P. 11000, Mexico City, Mexico.

If the User has any question, complaint, suggestion, claim or request for clarification regarding the Services, the User may contact us by email at contact@zatlas.com.

III.- PRIVACY AND DATA PROTECTION.

We ask the User to review our Privacy Notice, available on the Platform, in order to fully understand our data protection policies, it being understood that acceptance of these Terms and Conditions, or the use or browsing of Zatlas’s website, constitutes acceptance of this document and of Zatlas’s Privacy Notice.

IV.- THE ZATLAS PLATFORM AND SERVICES.

Zatlas offers the Platform, through which its Business Partners automate their reservation-management processes, operate more efficiently for the benefit of their customers and maximize their earnings.

The Services do not create a contractual relationship between the Business Partner’s customer and Zatlas.

Zatlas acts as a service provider and undertakes to provide the Services contracted for by the Business Partners.

The User, as a client, in turn undertakes to pay for the Services they have contracted for with Zatlas.

V.- TRANSACTIONS OR RESERVATIONS.

Through the Services that Zatlas provides to its Business Partners, Zatlas will process Transactions for the Business Partners’ customers for the booking of accommodation or lodging, with the corresponding amount to be paid; however, the sole and exclusive legal relationship shall be between the Business Partners and their customers. It is understood that such legal relationship, as well as any obligations toward the customer arising from it, rest exclusively with the Business Partners.

VI.- PROHIBITED ACTIVITIES.

Users of the Platform are strictly prohibited from engaging, directly or through third parties, in any of the following conduct or activities, which are listed by way of example and not limitation:

  1. 1) Committing any kind of crime, or any activity that violates any law, regulation, code, administrative provision and, in general, any legal provision in force in the United Mexican States, including these Terms and Conditions;
  2. 2) Disclosing third parties’ personal data through any type of means of communication (including, without limitation, email, digital or electronic messaging, social media and/or any other similar means of communication or platforms), unless such communication is made to Zatlas for the provision of the Services, in accordance with the Business Partner’s instructions and the Privacy Notice;
  3. 3) Reverse engineering the Platform or the Services, or interfering or attempting to interfere with their proper operation;
  4. 4) Using any kind of software, technical or electronic devices, or other manual or automated processes to “crawl” or “hack” any page of the Platform;
  5. 5) Harvesting or scraping any content from the Platform or the Services;
  6. 6) Attempting to probe, scan or test the vulnerability of any Zatlas system or network, or to breach any security or authentication measure;
  7. 7) Avoiding, bypassing, removing, deactivating, impairing, decrypting or otherwise circumventing any technological measure implemented by Zatlas to protect the Platform or the Services;
  8. 8) Downloading any kind of content or information from the Platform or the Services by means of any engine, software, tool, agent, device or mechanism other than the software and/or search agents provided by Zatlas or other generally available third-party web browsers;
  9. 9) Interfering with, or attempting to interfere with, the access of any User, host or network, or using any device, software or routine intended to damage, surreptitiously intercept or expropriate any system, data or communication, including by sending viruses, overloading, flooding, spamming or mail-bombing the Platform or the Services;
  10. 10) Collecting, through the Platform or the Services, any kind of personal information of other Users without their express authorization;
  11. 11) Impersonating any person or entity, or misrepresenting the User’s relationship with any person or entity;
  12. 12) Engaging in fraudulent, deceptive or illegal practices or activities, or using the Services to directly or indirectly support such practices or activities;
  13. 13) Encouraging, assisting or allowing any other person to carry out any of the foregoing acts.

If Zatlas becomes aware that a User has engaged in any of the activities listed above, it will take such measures as it deems appropriate, in addition to any legal action that may apply.

VII.- USER OBLIGATIONS.

In addition to the general obligations set out in these Terms and Conditions, Users agree to assume the following obligations:

  1. 1) To use funds from lawful sources to pay for the Services provided;
  2. 2) To maintain sufficient funds in their bank accounts to meet the obligations they undertake with Zatlas;
  3. 3) To share and/or communicate only information that is truthful and valid and that they are legally able to transmit, that is, information that is not subject to any contractual or statutory restriction;
  4. 4) To refrain from publishing or sharing information other than that required by Zatlas;
  5. 5) To refrain from disclosing any kind of personal information of third parties without the corresponding consent, except for information shared with Zatlas for the provision of the Services;
  6. 6) Not to tamper with the Platform, the Services, or Zatlas’s computer or technical systems;
  7. 7) To maintain, at all times, the confidentiality of their password and of any other electronic means of verification or authentication;
  8. 8) Not to assign, in whole or in part, the rights and obligations arising from the acceptance of these Terms and Conditions without Zatlas’s prior consent.

VIII.- ELECTRONIC MESSAGES.

By providing their data to create an Access Account, the User agrees that Zatlas may send them text messages or emails about activity on that Account and about updates to the Services, among other matters.

IX.- INTELLECTUAL PROPERTY.

The Registrations and Trademarks, that is, the content of the Platform, including its structure, design, interfaces, databases, text, digital content, images, videos, music and all graphic elements that make it up, HTML tags (meta-tags), registrations, patents, copyrights, trade names, trademarks, trade secrets, industrial improvements and, in general, any other industrial and intellectual property rights registered in Zatlas’s favor or in any way related to the Platform, are the exclusive property of Zatlas. Users therefore undertake not to make any improper use of them or any use not authorized by Zatlas. This content is protected by the provisions of the Industrial Property Law (Ley de Propiedad Industrial) and by all national or international regulations applicable to intellectual property.

Any unauthorized use by Users, directly or through a third party, of any of Zatlas’s Registrations and Trademarks, or any act of unfair competition, shall oblige the Users to pay Zatlas for the damages and losses caused, without prejudice to any infringement committed under the Industrial Property Law and/or any offense under applicable criminal law.

Any reproduction, distribution or use of all or part of the content of the Platform in any form, without Zatlas’s prior written authorization, shall constitute a breach of these Terms and Conditions and, in addition to the consequences and penalties set out in this document, the infringing party shall be liable for any damages and losses that such breach may have caused to Zatlas.

In connection with the use of the Platform, Users shall refrain from carrying out the following actions, directly or through third parties (by way of example and not limitation):

  1. 1) Extracting, using or making available to the public any elements, or part or all of the Platform and other databases visible on it, for commercial or other purposes.
  2. 2) Extracting or using all or part of the information visible on the Platform where such operation exceeds normal and private use of Zatlas’s Services.
  3. 3) Exploiting, marketing or distributing any element of the Platform and any other database.
  4. 4) Using software or manual processes to copy the Platform’s web pages, or to record or collect information from those pages, without Zatlas’s prior express written consent.
  5. 5) Using devices or software to create bugs or errors, or to disrupt or attempt to disrupt the operation of the Platform.

Pursuant to this section and, in general, to these Terms and Conditions, Zatlas grants a limited, exclusive, revocable and non-transferable authorization to access and use the Platform solely for the purpose of entering into Transactions with Zatlas.

X.- LIABILITY.

Zatlas does not guarantee that the operation of the Services will be uninterrupted or error-free. Zatlas shall in no way be liable for any breach of these Terms and Conditions and/or the obligations arising from them if such breach is caused by unforeseen events beyond Zatlas’s control, including general Internet or telecommunications failures, fires, floods, pandemics, earthquakes, car or traffic accidents, or any other unforeseeable event arising from an act of God or force majeure.

Zatlas does not guarantee continuous or uninterrupted access to and use of the Platform. The system may occasionally be unavailable due to technical difficulties or any other circumstance beyond Zatlas’s control. In such cases, Zatlas will use all of its resources and capabilities to restore the system as soon as possible, without this implying any liability on its part. Zatlas shall not be liable for errors or omissions contained on its website.

Zatlas’s aggregate liability for any and all claims arising out of or related to the User’s use of the Platform shall in no event exceed the amounts actually paid by the User for the Services.

Zatlas shall not be liable for the use the User makes of the Platform, nor for mere errors or omissions in the information uploaded to it. Zatlas does not guarantee the truthfulness, completeness, accuracy or suitability of the personal information entered by Users when registering on the Platform. The User is solely responsible for any infringement or violation of third-party rights. In the case of Users who are minors, such responsibility shall rest with their parents or guardians.

By using the Platform, Users understand, acknowledge and agree that they shall indemnify and hold harmless Zatlas, as well as its officers, directors, employees and agents, from and against any and all claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and accounting fees, arising from or in any way related to: (i) the User’s breach of these Terms and Conditions; (ii) the User’s misuse of the Platform; and (iii) any violation of applicable law. The provisions of this paragraph are without prejudice to the terms specifically agreed with Business Partners that have entered into a Services Agreement with Zatlas; such terms shall prevail in the event of conflict.

XI.- SERVICE AREA.

The Website will set out the areas in which Zatlas may provide the Services. If a User’s address is outside Zatlas’s areas of operation, the User will not be able to contract for the Services, without any liability on Zatlas’s part.

XII.- TERMINATION OF THE SERVICES.

The use of the Platform’s Services and the provisions of these Terms and Conditions shall remain in force until either Party terminates them or they terminate as provided in the specific agreements that Zatlas signs with its Clients. Zatlas may terminate these Terms and Conditions, and therefore its relationship with the User, at any time and for any reason. In the case of Business Partners that have entered into a Services Agreement with Zatlas, termination of that relationship shall be governed by the provisions of the corresponding Agreement.

In addition to the foregoing right of termination, Zatlas may terminate its relationship with the User in any of the following cases:

  • Total or partial breach or violation by the User of these Terms and Conditions, or of the specific obligations set out in the agreements signed with Zatlas;
  • Unlawful or improper conduct by the User that may, directly or indirectly, give rise to any kind of legal liability for Zatlas;
  • Falsification or alteration by the User of any data or information, or the User’s participation in fraudulent or deceptive practices or unlawful activities.

Zatlas shall have no liability whatsoever for any expenses, costs, losses, damages, penalties or liabilities arising from or related to the termination of the Terms and Conditions.

XIII.- NON-DISCRIMINATION.

Zatlas does not discriminate against any User on the grounds of race, religion, gender, sexual orientation, nationality, physical or socioeconomic condition, or any other circumstance or characteristic.

XIV.- SEVERABILITY.

If any provision of these Terms and Conditions is held void or unenforceable by, or as a result of, a judicial determination of any authority or court, the Parties agree that such determination shall not render the remaining Clauses void or unenforceable. Without prejudice to the rights specifically granted elsewhere in these Terms and Conditions, the Parties agree to replace such void or unenforceable provision with a valid and enforceable provision that achieves, to the extent possible, the economic and business purposes of the provisions declared void or unenforceable.

XV.- AMENDMENTS.

Zatlas may amend these Terms and Conditions at any time. If Zatlas makes any amendment to these Terms and Conditions, it will inform the User by publishing such amendments on the Platform. It is important that the User review the Terms and Conditions each time Zatlas amends them, in order to be able to object to such amendments; otherwise, Zatlas will deem the User to have accepted them and, consequently, to be bound to comply with them. If the User does not agree to be bound by the amendments made to the Terms and Conditions, the User may not continue to use the Platform or the Services offered through it. In the case of Business Partners that have entered into a Services Agreement with Zatlas, any amendments that materially affect the Services shall be subject to the provisions of that Agreement.

XVI.- JURISDICTION.

These Terms and Conditions are governed by the laws of Mexico and, for any dispute or controversy arising from their interpretation, scope, enforcement and/or performance, the User expressly submits to the jurisdiction and venue of the courts of Mexico City, expressly waiving any other venue or jurisdiction to which the User may be entitled by reason of their present or future domicile or for any other reason.

XVII.- CONSENT BY ELECTRONIC MEANS.

The User expressly agrees to give their acceptance of and consent to these Terms and Conditions by electronic means; such consent shall have the same validity and effect as a handwritten signature, in accordance with Article 80 of the Commercial Code, in conjunction with Article 1803 of the Federal Civil Code (Código Civil Federal).

In addition to the foregoing, Users shall provide their mobile phone number and may receive text messages (SMS) and notifications directly on the mobile phone provided, for various purposes.

Upon becoming part of the Zatlas community, in any capacity, the User declares that they have read, understood and expressly accepted these Terms and Conditions, free from any defect of consent.

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